ARQ's Responsible Disclosure Policy

Responsible Disclosure Philosophy

ARQ believes effective disclosure of security vulnerabilities requires mutual trust, respect, transparency and common good between ARQ, subsidiaries, affiliates, agents, employees and contractors and Security Researchers. Together, our vigilant expertise promotes the continued security and privacy of ARQ customers, products, and services.

Security Researchers

ARQ accepts vulnerability reports from all sources such as independent security researchers, industry partners, vendors, customers and consultants. ARQ defines a security vulnerability as an unintended weakness or exposure that could be used to compromise the integrity, availability or confidentiality of our products and services.

Scope

This policy applies to any digital assets owned, operated, or maintained by ARQ, including public facing websites.

Our Commitment to Researchers

• Trust.We maintain trust and confidentiality in our professional exchanges with security researchers.
• Respect.We treat all researchers with respect and recognize the contribution for keeping our customers safe and secure.
• Transparency.We will work to validate and remediate reported vulnerabilities in accordance with commitment to security and privacy.
• Common Good.We investigate and remediate issues in a manner consistent with protecting the safety and security of those potentially affected by a reported vulnerability.

What We Ask of Researchers

• Trust.We request that you communicate about potential vulnerabilities in a responsible manner, providing sufficient time and information for our team to validate and address potential issues.
• Respect.We request that researchers make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing. ARQ is bound by privacy regulations across multiple jurisdictions and maintains a zero-tolerance policy for any violations in this regard.
• Transparency.We request that researchers provide the technical details and background necessary for our team to identify and validate reported issues, using the form below.
• Common Good.We request that researchers act for the common good, protecting user privacy and security by refraining from publicly disclosing unverified vulnerabilities until our team has had time to validate and address reported issues.

Vulnerability Reporting

ARQ recommends that security researchers share the details of any suspected vulnerabilities across any asset owned, controlled, or operated by ARQ (or that would reasonably impact the security of ARQ and our users) using the web form below. By doing so you agree with the Terms & Conditions below, including intellectual property clauses. The ARQ Security team will acknowledge receipt of each vulnerability report, conduct a thorough investigation, and then take appropriate action for resolution.