You can schedule a payment to go out automatically on a date and time you choose.
How do I schedule a payment?
Log in to your account (https://business.arqfinance.com/sign-in)
Click 'Move money', then 'Send', and select the recipient
Enter the amount and click 'Review transfer'
On the 'Confirm payment' screen, click 'Now' next to 'Payment date' and choose a future date and time
Click 'Schedule payment of [amount]'
You can schedule a payment only when it doesn't need a currency conversion. For example, digital dollars to a US bank account, digital euros by SEPA or reais by Pix.
Where can I see my scheduled payments?
Click 'Transactions', then the 'Scheduled' tab. Open a payment to cancel it or click 'Pay now' to send it straight away.
If the payment needs an Admin's approval, it shows as 'Pending approval'. It must be approved before the scheduled date, or it won't be sent. See How do payment approvals work?
Why did my scheduled payment fail?
On the scheduled date, we check your balance and the recipient. If the payment can't be sent, we email your Admins with the reason:
Reason in the email | What to do |
|---|---|
Insufficient balance to complete withdrawal | Add balance and send the payment again |
Beneficiary no longer exists | The recipient was deleted. Add them again and send the payment |
Cannot send money to yourself | To move money between your own accounts, use 'Convert' in 'Move money' |
No payment route available for this transfer | The account you pay from can't send this payment yet. For example, your USD and EUR account details aren't ready, or your BRL account has no active Pix key. Contact us if you're not sure why |
Unknown error occurred during processing | Contact us and we'll check it |
Do you have questions?
If you need more information, contact us through:
💬 Platform's support chat.
📱 ARQ Business exclusive WhatsApp: +1-231-239-7666
📧 Email: business.support@arqfinance.com
Plan your payments ahead on ARQ Business.
