Terms & Conditions (Local Card)
TERMS AND CONDITIONS OF USE FOR THE LOCAL ARQ CARD
FOR INDIVIDUALS AND LEGAL ENTITIES
These Terms and Conditions of Use for the Local ARQ Card (“Terms”) constitute a legal agreement between you and ATLAS BRASIL ARQ INSTITUIÇÃO DE PAGAMENTO LTDA., a limited-liability business company registered with the CNPJ/MF under No. 27.126.513/0001-08, incorporated and existing under the laws of Brazil, with its registered office in the City of São Paulo, State of São Paulo, at Avenida Brigadeiro Faria Lima, No. 4055, 1st Floor, Suite No. 01-110, Postal Code 04538-133 (“Atlas Brasil”), for the offering and use of cards issued by Atlas Brasil (“ARQ Card”).
These Terms and Conditions, together with the Atlas Brasil Prepaid Account Terms and Conditions of Use and the policies established by Atlas Brasil, including, without limitation, the Privacy Policy, establish the basis on which we agree to make the Local ARQ Card available (“Card”).
For the purposes of these Terms:
(i) Any reference to “we,” “us,” “our,” and/or similar terms shall be interpreted as a reference to Atlas Brasil; and
(ii) Any reference to “you,” “your,” and/or similar terms shall be interpreted as a reference to you, the Customer.
For the purposes of these Terms, the definitions contained in the “Atlas Brasil Prepaid Account Terms and Conditions of Use” shall apply.
BY REQUESTING AND USING THE ARQ CARD, YOU AUTOMATICALLY AGREE TO ALL THE RULES SET FORTH IN THESE TERMS. IF YOU DO NOT AGREE OR ARE UNABLE TO AGREE TO THESE TERMS, YOU MUST NOT REQUEST OR USE THE CARD.
REGISTRATION AND ELIGIBILITY
To be eligible to request and use a Card, you must hold a Prepaid Payment Account and must therefore have accepted the “Atlas Brasil Prepaid Account Terms and Conditions of Use,” available at: https://www.ARQ.com/pt-BR/legal.
Before entering into these Terms, you must submit a card application to Atlas Brasil, which will be subject to Atlas Brasil’s review.
Atlas Brasil will only proceed with issuing the Card to you after conducting an analysis and estimate of your payment capacity based on the available qualitative and quantitative information, whether provided by you or obtained through other lawful means, as well as the funds available in your Prepaid Payment Account.
By entering into these Terms, you acknowledge and agree that the Card must be used solely for your benefit and not for the benefit of any other person.
CONDITIONS OF USE
The physical Card will be delivered to you in a deactivated state. You must activate the Card and change the PIN through the Platform whenever you wish.
We also offer a virtual card, which must be requested and activated through the Platform.
The Card will contain unique identification digits, an expiration date, a card network, and a security code, among other information, as well as an integrated circuit or chip that, together with the PIN, constitutes two independent authentication factors.
These authentication factors will be the means through which Atlas Brasil uniquely and unequivocally identifies you. Accordingly, any transaction instructed through them will be deemed to have been carried out by you, shall have the same effects that the law attributes to documents bearing a handwritten signature, and shall consequently have the same evidentiary value.
You expressly acknowledge and accept the personal and non-transferable nature of the Card, as well as the confidentiality of the PIN, and assume responsibility for any consequences arising from the improper use of the Card or PIN by you or by third parties.
For Card transactions carried out at point-of-sale terminals and automated teller machines that accept the Card, you may use the Card PIN.
If the PIN is entered incorrectly three times, the Card will be blocked for security reasons and will need to be replaced.
LIMITS
Unless otherwise approved by Atlas Brasil, your Card limit will correspond to the amount held in your Prepaid Payment Account.
The information contained in the Card statements will allow you to monitor your Card spending, withdrawals, and payment transactions carried out during the relevant period, as well as the fees charged.
STATEMENT
The statement is the electronic document made available through the Platform indicating, among other information:
(i) The amount of expenses and costs arising from the use of the Card, as well as the applicable taxes;
(ii) The amount of charges, including interest, late-payment charges, and penalties, as applicable;
(iii) The amount of all payments made and any other credits recorded in your favor with us;
(v) Payment instructions;
(vi) The applicable interest-rate percentages, taxes, and Total Effective Cost—CET; and
(viii) Any charges or credits relating to agreements that you have entered into with us.
You authorize ARQ to use the amounts held in your Prepaid Payment Account to pay the amounts arising from your use of the Local Card.
FEES
Certain fees may apply in consideration for your use of the Card.
If such fees apply, and unless otherwise provided by us, you agree to pay us the fees relating to the Card in accordance with our fee schedule available through the Platform, or on any other webpage that we may specify.
We may revise or update the fee schedule at our sole discretion from time to time.
Amendments to the fee schedule will become effective on the date established in the relevant revision and will apply from that date onward.
TERMINATION OF THE TERMS
These Terms and Conditions will continue to apply until terminated by either party as provided below, unless otherwise stipulated under Applicable Law.
You may stop using the Card and terminate these Terms and Conditions immediately and without any termination charge at any time by notifying us at the following email address: help.br@arqfinance.com.
We reserve the right to terminate these Terms and Conditions without cause and at any time by providing you with at least thirty days’ prior notice.
Upon the occurrence of any of the circumstances below, we are authorized, without prior notice, to take any measures that, in our reasonable opinion, are necessary to prevent adverse consequences for the ARQ Entities, our Card services, any Customer, or any third party:
A violation or suspected non-compliance with any Applicable Law;
Failure to make any payment due to the ARQ Entities;
A material breach of any provision of these Terms and Conditions or any other agreement entered into between you and any ARQ Entity, unless such material breach is remedied within thirty days following written notice;
Transactions outside ordinary usage patterns being identified and your failure to comply with a request to provide new documents demonstrating the regularity of such transactions; or
Illegal or fraudulent transactions being carried out through your Card.
For security reasons, a Card that has not been used for more than 180 consecutive days will be considered inactive and may be cancelled at Atlas Brasil’s discretion.
If we immediately cancel the Card because of illegal or fraudulent transactions, particularly transactions that cause losses to third parties, you will be responsible for any compensation and/or reimbursement that may be payable to such good-faith third parties.
LIABILITY
WE SHALL NOT BE LIABLE FOR ANY RISKS OR ADVERSE CONSEQUENCES RELATING TO TRANSACTIONS REQUESTED AND CARRIED OUT BY YOU.
YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE, AND WILL NOT HOLD US LIABLE, FOR THE USE OF THE CARD.
You agree that you will not use the Card in any manner that may violate anti-money laundering regulations, sanctions, or any other relevant regulations.
If you lose your Card or if your Card is stolen, you must notify us by email at help.br@arqfinance.com.
If you disagree with any transaction appearing on your Prepaid Payment Account statement, you must contact us by email at help.br@arqfinance.com.
AMENDMENTS AND REVISIONS
We may unilaterally introduce innovations, improvements, developments, and new Card functionalities without your consent.
We will notify you of such changes by email or through the Platform.
GENERAL PROVISIONS
We shall not be responsible for any failure or delay in performing our obligations under these Terms and Conditions, or for any unavailability caused, in whole or in part, directly or indirectly, by any force majeure event beyond our reasonable control.
We may assign any of our rights and obligations under these Terms and Conditions to any individual or legal entity at any time by providing you with prior notice, provided that the assignee continues to comply with all obligations assumed by us, as applicable.
You may not assign, sell, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
You acknowledge and agree that we may cancel or suspend a Card transaction if we consider it suspicious.
You further acknowledge and agree that we will report to the Central Bank, the Brazilian Financial Intelligence Unit (“COAF”), or any other body prescribed by law, any transactions that may fall within the scope of Law No. 9,613 of March 3, 1998, concerning money laundering or the concealment of assets, rights, and valuables, and any other relevant legal provisions concerning such matters.
Our failure to exercise any right granted under these Terms and Conditions or Applicable Law, or our acceptance of late payments without charging fines or penalties, shall not prejudice our subsequent exercise of the same rights.
If one or more provisions contained herein are found to be invalid, illegal, or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.
REWARDS PROGRAM
If you hold a Card, you may elect, depending on the type and card network of your Card, to enroll in a rewards and benefits program that allows you to earn points through the use of the Card.
Such points may be redeemed in accordance with the criteria and conditions established in the specific rules of each program and/or the specific benefits made available to the Cardholder.
Please note that different annual fees may apply if you enroll in the rewards program.
GOVERNING LAW AND JURISDICTION
The interpretation and scope of these Terms and Conditions shall comply with the Applicable Laws and regulations in force in the Federative Republic of Brazil.
Any dispute arising from your use of the Services shall be submitted to a Brazilian State Court, which shall prevail over any other court, regardless of how privileged such other court may be, and shall be governed by the laws of the Federative Republic of Brazil.
YOU REPRESENT THAT YOU HAVE READ AND ACCEPT THE FULL CONTENT OF THESE TERMS AND CONDITIONS AND THAT, UPON REQUESTING THE CARD, YOU ARE BOUND BY AND SUBJECT TO THE RIGHTS AND OBLIGATIONS PROVIDED HEREIN.
Effective Date: July 20, 2026
